FAQs
How can I contact Yeeshone?
Email support@yeeshone.com. For questions about an existing order, please include your order number.
Where do you ship, and how much does shipping cost?
For the United States, United Kingdom, and Canada, standard shipping costs US$6.90 and is free for orders of US$59.90 or more. Amazon Logistics costs US$12.90.
For Australia and New Zealand, standard shipping costs US$8.90 and is free for orders of US$59.90 or more. Amazon Logistics costs US$14.90. Free standard shipping does not apply to Amazon Logistics. Available options and final charges are shown at checkout.
How long will my order take?
Orders are normally processed within 2–5 business days. Standard delivery is estimated at 7–12 business days after processing. Orders are dispatched from China. Processing may take longer during holidays, promotional events, or periods of unusually high demand.
How do I track my order?
After your order ships, we will send a shipping confirmation email with tracking information. Tracking activity may take 2–7 days to appear after the carrier receives the package. See our Shipping Policy for details.
Can I change my shipping address?
If you find an address error, email us within 24 hours of placing your order. An address change cannot be guaranteed after processing begins.
Can I cancel my order?
Contact us as soon as possible. Cancellation cannot be guaranteed after processing or dispatch.
What is your return policy?
You may request a return within 30 days after delivery. Eligible items must be unworn, unwashed, unused, and in their original condition with all tags, accessories, and packaging. Items marked Final Sale, intimate apparel, and items identified as non-returnable on the product page are excluded, except where applicable law provides otherwise.
How do I start a return? Is it free?
Email support@yeeshone.com within 30 days of delivery with your order number, the item, and the reason for return. For damaged, defective, or incorrect items, include clear photos. For eligible returns, we cover return shipping and charge no return processing or restocking fee. We will provide the approved return address and a prepaid return label or another no-cost shipping arrangement. Please do not send items back before receiving our instructions.
When will I receive my refund?
After receiving and inspecting your return, we will notify you of the result. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may take additional time to post the funds. Original outbound shipping is not refunded for a change-of-mind return; it is refunded if we shipped a damaged, defective, or incorrect item.
Do you offer exchanges?
We do not offer direct exchanges. Return the eligible item and place a new order for the size, color, or item you prefer. See our Return & Refund Policy for full details.
What if my package is delayed or missing?
If your shipment has not arrived within 60 days after dispatch, email us with your order number so we can investigate with the carrier. When loss is confirmed, we will provide an appropriate replacement or refund.
What is your contact address?
3209 Murray Farms Rd
Plant City, FL 33566
United States
For returns, please contact us first to obtain the approved return address and instructions.